New enquiry intake
Takes down the situation calmly so a practitioner starts the first call already briefed.
The AI receptionist that grew into the whole job.
Reception built for an insolvency practice.
A director ringing about a company that's fallen behind on its bills, unsure what happens next. An individual asking about an IVA they've been putting off enquiring about. A creditor chasing an update on a case they're owed money in.
What it sounds like on the phone.
Our company's got into real difficulty with cash flow, I don't know what our options are.
I understand. I'll take a few details now and get a licensed practitioner to call you back to talk through this properly.
I'm a creditor on the Hargreaves case, is there any update on the meeting date?
Let me take your details and I'll get the case handler to call you back with the latest on that.
What we book.
The kinds of enquiry a first call usually turns out to be:
- Initial consultation (individual) (45 min)
- Initial consultation (company director) (45 min)
- Creditors meeting preparation (30 min)
- Statement of affairs review (45 min)
What it actually does for this trade.
Caller verification
Confirms who's calling and what they're entitled to hear before discussing an existing case.
Meeting flagging
Notices a creditors meeting or deadline and marks the call for same-day attention.
Callback promises kept
Records who was promised a call and by when.
The receptionist never gives advice on a debt position or a likely outcome, however the question is put; it takes the details for a licensed practitioner. It confirms who is calling and their role before discussing any existing case.
Frequently asked questions.
Will it tell me whether an IVA is right for my situation?
No. That's a judgement only a licensed practitioner can make once they've seen your full position; the receptionist takes your details and books that conversation.
Can a creditor find out details of a case they're not directly involved in?
No. The receptionist confirms a caller's role first, and only shares what that role entitles them to know.
Is what I tell the receptionist kept confidential?
Yes, it's passed only to the licensed practitioner handling the case, and the receptionist never discusses it with anyone else who calls.
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See how an insolvency reception line takes cases with care and hands off to a licensed practitioner, set up in a few minutes.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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