Diary booking
Books sight tests, lens checks and dispensing appointments into the diary the moment someone calls.
The AI receptionist that grew into the whole job.
Sight tests, contact lens checks and urgent appointments, booked fast.
The two-year recall letter that sits on the side unopened. The sudden flashing in someone's vision they're not sure warrants a call. The contact lens wearer who assumes their sight test covers a lens check too.
What it sounds like on the phone.
I've started getting these odd flashes in one eye and I'm a bit worried.
Let's get you seen as soon as possible. I can offer you the next urgent slot rather than the usual booking queue.
I think I'm due my two-year check but I can't remember exactly when I last came in.
No trouble, I can look that up and get your sight test booked in, whatever the date says.
What we book.
The appointment types booked most often, from a routine sight test to an urgent eye problem.
- Sight test (20 min), usually every 24 months
- Contact lens check (20 min)
- Dispensing appointment (20 min)
- Urgent eye problem appointment (20 min)
- OCT scan add-on (10 min)
What it actually does for this trade.
Recall reminders
Reaches out when a patient's two-year sight test recall is due instead of waiting on a letter.
Urgent fast-track
Recognises a sudden vision problem and offers the soonest slot rather than the standard queue.
Practice knowledge
Answers questions about OCT scans, contact lens fittings and which opticians are working.
The receptionist takes a sudden vision change seriously and books the soonest appointment; it never comments on what might be causing it. That assessment always happens during the sight test itself.
Frequently asked questions.
If I mention a sudden change in my vision, will it tell me what it might be?
No, it isn't able to assess that. It will offer you the soonest available appointment, and for anything that sounds like it can't wait, point you straight to emergency eye care.
Does my sight test include a contact lens check?
Not automatically; the receptionist books these as separate appointment types, so just say if you need both.
How do I know when I'm due my next sight test?
The two-year recall is tracked automatically and the receptionist can offer you the next available date whenever you call, or reach out when it falls due.
Other slot booking businesses on team.help.
Keep every recall from turning into an unread letter.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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