Diary booking
Fills adjustment, review and emergency wire slots the moment a patient calls, term-time hours included.
The AI receptionist that grew into the whole job.
Adjustments, consultations and emergency wires, booked without a queue.
The wire digging into a teenager's cheek on a Sunday night. The parent who calls three times before reaching anyone about a first consultation. The adjustment that quietly slips because nobody rebooked it before half term.
What it sounds like on the phone.
Hiya, my son's wire's come loose and it's really digging into his cheek.
That's an emergency wire visit. Let's get him in. Can I take his name and check if he's already a patient with us?
I think we're due an adjustment but the last reminder text got buried somewhere.
No trouble. I can pull up when his last adjustment was and offer the next slot in his usual pattern.
What we book.
The appointment types booked most often, for patients already in treatment and for anyone starting out.
- Adjustment appointment (20 min), usually every 2 months
- Emergency wire visit (15 min)
- New patient consultation (40 min)
- Debond (brace removal) (30 min)
- Retainer check (15 min), usually every 6 months
- Review appointment (20 min)
What it actually does for this trade.
Recall reminders
Nudges patients whose next adjustment is overdue instead of leaving it to a text nobody opened.
Missed call catch-up
Texts back a parent who rang about a poking wire after closing, so it's sorted first thing rather than lost.
Practice knowledge
Answers questions about appliance types treated, NHS eligibility, and which orthodontist a patient normally sees.
The receptionist books the right kind of visit for a wire, a breakage or a routine adjustment; it never estimates how long anyone's treatment will run or advises on the appliance itself. That judgement stays with the orthodontist.
Frequently asked questions.
Can it tell me how much longer my treatment will take?
No, that depends on your individual case and is a question for the orthodontist at your next appointment, not something the phone line can judge.
What happens if my wire comes loose out of hours?
It takes the details straight away and books the next emergency wire visit, or leaves the message for first thing if the practice is closed overnight.
Will it know I'm partway through NHS-funded treatment?
Once that's noted against your record it will, so it books the appointment types your treatment plan actually needs rather than treating you as a new enquiry.
Other slot booking businesses on team.help.
Keep every brace on schedule without anyone stuck manning the phone.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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