Diary booking
Books assessments and treatment sessions into the diary the moment someone calls.
The new parent unsure whether an osteopath even sees babies. The stiff neck from a long drive that keeps getting put off. The review appointment that never gets rebooked once the short run of sessions ends.
The appointment types booked most often, for adults, babies and everyone in between.
Books assessments and treatment sessions into the diary the moment someone calls.
Keeps a patient with the same osteopath across a short run of sessions where that matters.
Follows up anyone who called after hours so a first enquiry doesn't go cold.
Answers questions about which osteopaths see babies, and what a first assessment involves.
The receptionist listens to what the caller describes and books the right appointment; it never comments on what might be wrong or what treatment is needed. That's for the osteopath to decide, in person.
No, it can't assess anything over the phone. It books the right kind of appointment and leaves the assessment itself to the osteopath.
If that's something this practice offers, the receptionist can confirm it and book straight into a baby and infant appointment rather than a general adult slot.
Yes, just say so and the booking will be matched to them where their diary allows it.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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