Diary booking
Books initial assessments and follow-up sessions into the diary the moment someone calls.
The AI receptionist that grew into the whole job.
Initial assessments, follow-ups and sports injuries, booked without the wait.
The runner who's just gone over on their ankle and wants to know how soon they can be seen. The post-op patient whose weekly follow-up quietly slips a fortnight. The self-referral caller who doesn't realise they don't need a GP first.
What it sounds like on the phone.
I've done something to my knee playing five-a-side last night, it's pretty swollen.
Sorry to hear that. Let's get you in for an initial assessment. Roughly whereabouts is it, so I can match you with the right physio?
I'm meant to be having weekly sessions after my hip operation but this week's got missed.
No problem, let's get you straight back into your usual slot. Same day and time as before works best if you're free?
What we book.
The session types booked most often, from a first assessment through to ongoing rehab.
- Initial assessment (45 min)
- Follow-up session (30 min)
- Sports injury assessment (45 min)
- Post-operative rehab session (30 min)
- Review appointment (20 min)
What it actually does for this trade.
Recurring slots
Holds a patient's regular day and time through a course of treatment instead of rebooking from scratch each week.
Missed call catch-up
Follows up a caller describing a fresh injury after hours, so they're not left until Monday.
Practice knowledge
Answers questions about self-referral, which physiotherapists specialise in what, and typical course lengths.
The receptionist takes down what's happened in the caller's own words and books the right kind of session; it never assesses an injury, suggests a cause, or recommends exercises. That's the physiotherapist's job, in the room.
Frequently asked questions.
Will it tell me if my injury sounds serious?
No, it can't judge that over the phone. It books you in and, for anything that sounds like it needs urgent medical attention, points you to NHS 111 or A&E instead.
Do I need a GP referral to book?
Usually not: most patients can self-refer directly, and the receptionist can tell you if this particular practice needs one for your situation.
Can it keep my weekly slot the same each time?
Yes, it can hold a consistent day and time through your course of treatment rather than starting the search again every week.
Other slot booking businesses on team.help.
Let injuries get an appointment the same day they happen.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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