Diary booking
Books routine and specific-problem appointments into the diary while the caller is still on the phone.
The AI receptionist that grew into the whole job.
Nail care, foot reviews and assessments, booked without the fuss.
The diabetic foot review that quietly lapses because nobody chased the recall. The ingrown toenail someone's been putting up with for weeks out of embarrassment. The new patient unsure whether they need a biomechanical assessment or just a routine trim.
What it sounds like on the phone.
This is a bit embarrassing but my big toenail's gone properly ingrown and it's painful.
Nothing embarrassing about it at all; that's exactly what we book people in for. Let's see if nail surgery or an assessment first suits better.
I've got diabetes and I think I'm due my foot check but I've lost track.
No problem, I can look at when your last diabetic foot review was and get the next one booked to keep you on track.
What we book.
The visit types booked most often, from routine nail care to a specific problem.
- Routine nail care (30 min), usually every 2 months
- Biomechanical assessment (40 min)
- Nail surgery (45 min)
- Diabetic foot review (30 min), usually every 6 months
- Verruca treatment (20 min)
- Orthotics fitting (30 min)
What it actually does for this trade.
Recall reminders
Chases diabetic foot reviews and routine nail care at the interval the practice sets, rather than leaving it to chance.
Missed call catch-up
Follows up a caller describing a painful toenail after hours instead of leaving it until the practice reopens.
Practice knowledge
Answers questions about who offers nail surgery and what a first assessment involves.
The receptionist takes down what the caller describes and books the right appointment; it never assesses a foot problem or suggests what's wrong. That's for the podiatrist, in clinic.
Frequently asked questions.
Will it tell me if my toenail sounds like it needs surgery?
No, it can't judge that over the phone. It books the appointment that best matches what you've described and the podiatrist decides from there.
I have diabetes. Will it know I need regular reviews?
Once that's noted on your record, yes, and it can keep offering the next review at the right interval rather than waiting for you to remember.
Is it normal to feel a bit embarrassed booking a foot appointment?
Completely; the receptionist is used to it and simply books the visit, with no need to explain more than you're comfortable with.
Other slot booking businesses on team.help.
Get foot care booked before a small problem becomes a bigger one.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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