Careful booking
Takes a first enquiry without pressure and books an assessment session with the right therapist.
The AI receptionist that grew into the whole job.
Assessment and ongoing sessions, booked with the same care as the work itself.
The client whose weekly slot needs holding for months, not just this once. The new enquiry unsure whether counselling or psychotherapy is what they actually need. The training client arrangement nobody outside the practice quite understands.
What it sounds like on the phone.
I've been thinking about this for a while but I'm not really sure where to start.
That's a completely normal place to start from. I can book you an assessment session with one of our therapists, who'll talk through what might suit you from there.
I've been seeing my therapist for a year now, I just need next week's usual slot.
Of course. Same day and time as always works, unless something's changed for you this week?
What we book.
The session types booked most often, from a first assessment through to established weekly work.
- Assessment session (50 min)
- Ongoing therapy session (50 min), usually monthly
- Twice-weekly therapy session (50 min)
What it actually does for this trade.
Recurring slots
Holds a client's established weekly time consistently, which matters for how ongoing therapy works.
Human hand-off
Recognises a caller in distress and offers a human immediately, alongside published crisis routes.
Practice knowledge
Answers questions about which therapists are taking new clients and what an assessment session involves.
The receptionist never assesses risk or comments on a caller's own material. Anyone sounding distressed or describing being unsafe is offered a human straight away, with crisis routes like Samaritans or 999 given clearly: never a judgement made on the phone.
Frequently asked questions.
Will it ask me why I'm seeking therapy?
No, it only needs enough to book the right kind of session with the right therapist. Anything else is entirely for you and your therapist to discuss.
What if something comes up and I need to talk to a person urgently?
You'll be offered a human straight away, along with crisis routes such as Samaritans or 999 if you're not safe. The receptionist never tries to judge that itself.
Can my weekly slot stay the same for as long as I'm in therapy?
Yes, the same day and time is held consistently, which is part of how the practice supports ongoing work.
Other slot booking businesses on team.help.
Let the booking line hold the same care the work itself does.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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