Symptom-based triage
Callers describing a problem rather than naming a trade get listened to properly and routed to the right visit.
The AI receptionist that grew into the whole job.
An AI receptionist built for trades and contractors.
A caller describes a stain on the ceiling, a draughty room, or a list of odd problems, without knowing whether that's a plumber, a plasterer, or something else entirely - and gives up trying different search terms before anyone answers properly. A job spanning three trades needs someone to coordinate the whole thing, not just quote one piece. And a specialist has already turned a small job away as not worth their time - three calls a general contractor is exactly built to take on.
What it sounds like on the phone.
I'm honestly not sure who I need, there's a damp patch on the ceiling and I don't know if that's a roofer, a plumber, or someone else.
That's exactly the kind of thing we can help work out - no need to know the right trade name yet. Can you tell me a bit more about where the patch is and whether it seems to be getting bigger?
We've got a few jobs really - a wall that needs knocking through, some rewiring, and the room will need decorating after, is that something one company can handle?
Yes, that's the kind of project we coordinate regularly. Roughly which room is it, and do you have a sense of which part you'd like tackled first?
What we book.
General trades work starts with a site visit to work out exactly what's needed - here's what the receptionist arranges.
- Site visit - general enquiry (45 min)
- Multi-trade project scoping visit (60 min)
- General repairs call-out (45 min)
- Priority visit - urgent concern (30 min)
- Coordination visit with sub-contractors (45 min)
What it actually does for this trade.
Multi-trade coordination
Projects spanning more than one specialism get scoped as a single coordinated job, not several separate quotes.
No-job-too-small handling
Small jobs that specialist trades have turned away get taken seriously rather than dismissed.
Urgency triage
Anything involving water, safety or security gets flagged as a priority visit, whichever trade it eventually needs.
Frequently asked questions.
Do I need to know exactly what's wrong before I call?
No. Describing what you're seeing or what you need is enough - working out the right approach, and which trade if needed, is exactly what the site visit is for.
Can it coordinate several different trades for one project?
It records the full scope of what you've described and passes that through, but the actual coordination of trades and sequencing is planned by the contractor once they've seen the job.
Does it give a price for the work over the phone?
No. Pricing depends entirely on what's actually needed once someone has looked at the job, so a figure is only given after a site visit.
Other quote, then the job businesses on team.help.
Set up your general trades receptionist so no caller gives up trying to find the right person to ring.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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