Danger triage
A leaning, cracked or storm-damaged tree gets flagged as a priority visit rather than queued with routine reductions.
The AI receptionist that grew into the whole job.
An AI receptionist built for tree surgeons.
The storm brings a tree down at an angle nobody likes the look of, and the caller wants someone out today. A homeowner isn't sure if their tree has a preservation order and won't book anything until they know. And two neighbours ring about the same overhanging branch with two different opinions - three calls that need care, not a script.
What it sounds like on the phone.
There's a big tree in our garden that's started leaning quite badly after the wind last night, it's near the house.
Thanks for calling straight away, that's worth looking at urgently. Is it still moving or creaking, and roughly how close is it to the house or anywhere people walk?
We want a tree in our garden reduced but I've got no idea if it's got a preservation order on it or not.
That's a really sensible thing to check first. Do you know roughly how old the tree is and whether the property's in a conservation area, or shall we look into that as part of the visit?
What we book.
Tree work is quoted after a proper look at the tree and its surroundings - here's what the receptionist arranges.
- Quote visit - routine tree work (30 min)
- Priority visit - dangerous or storm-damaged tree (30 min)
- TPO or conservation area check visit (30 min)
- Stump grinding quote (20 min)
- Hedge and boundary tree assessment (30 min)
What it actually does for this trade.
Protection status questions
TPO and conservation area questions get asked upfront, so nobody's booked in for work that needs council permission first.
Boundary situations handled with care
Calls about a neighbour's tree get the right careful questions, rather than assumptions about who owns what.
Quote visit booking
Felling, reduction and stump grinding all get a proper site look booked in rather than guessed at over the phone.
Frequently asked questions.
Will it tell me if my tree has a preservation order?
No. It notes what you know and flags it for checking, but confirming a Tree Preservation Order or conservation area status is something the tree surgeon verifies properly before any work is agreed.
Can it get someone out today for a dangerous tree?
It flags leaning, cracked or storm-damaged trees as urgent straight away. Whether that becomes a same-day visit depends on the tree surgeon's own availability and how serious the danger sounds.
Does it give a price for tree removal over the phone?
No. Pricing depends on the tree's size, access and any permission needed, so a figure is only given after a proper quote visit.
Other quote, then the job businesses on team.help.
Set up your tree surgeon's receptionist so the storm-damage call never goes unanswered.
Call our receptionist, 020 4538 8898, and hear it for yourself, or see what's in every plan.
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